Helpdesk / Call Center
ODS offers a friendly and knowledgeable Personal Support on the phone and email as part of our Value-Add proposition to our Customers. Under a specific Service Project setting, we can customize the level of helpdesk needed in support of the SLAs. As such, we can offer the following Call Center functions:
- Personal Phone Service - not an automated maze of computarized instructions
- As fast as a 15-minute response on email/SMS service notifications
- Monday thru Friday - Weekends and Holidays available
- 8 - 6 Local Time - After hours available
- Bilingual support: English - Spanish
- Online dispatching of Field Technicians
- Online status of Service Call
- Custom reporting of helpdesk activity
Please call or email us and let's talk about how our helpdesk can support your operations by minimizing your downtime, and ultimately increasing Your Value-Add to your Customers.