Customer Relationship Manager
Our CRM is another outstanding feature of our Managed Services; one that, based on real customers' feedback, represents significant Value-Add to their operations. Customized to their needs, our Online CRM System allows our customers to log in and have real-time access to a status on any service call at any given time. Beyond that and depending on the arrangement, our customers have the power to come in and open a Service Call themselves, which will trigger Real Time Email/SMS Notifications to our helpdesk and project staff.
Typical System Deployment
A typical set of features follow:
- Case / Ticket Management
- Sites Management / Contacts
- Project Management
- Knowledge Base
- Document Management
- Online Calendar
- Customized Activity Reporting
- Custom User Priviledges (Site Admins only see their tickets, Management sees All)
However, we have the flexibility to customize our online system to meet your needs. As an example, please see the "case" figure before where we customized the fields of Service Call as they pertain to one of our customers. Likewise, we can work with you to define your needs and how we can best modify our system approach to give you the best value. Give us a call, we are ready to work with you !
