Browse Troubleshooting Procedures -------------------------------------------------------------- PRINT QUALITY PROBLEMS    - Missing character dots or print lines COUPON OR TICKET JAMS    - At beginning of print cycle (zone A)    - Near the burster (zone B or C)    - In the shuttle (zone D)    - Ticket front bin jam (zone F) FIRMWARE ISSUES    - Firmware non present error   Problem   Description Message Cause Solution Missing character dots or print lines When the ticket comes through the characters are missing dots or there is blank lines through the print None Dirty or bad thermal printhead Replace printhead per Instruction Kit ATB1600-IK-PRH   Problem   Description Message Cause Solution Coupon Jam at beginning of print cycle (zone A) When the printer begins to print, the coupon jams when the printer begins its cycle Error: jam in zone A Wear on the bin rollers or defective bin (bad motor, broken plastic, worn cable) Replace the bin that is jamming per Instruction Kit ATB1600-IK-BIN Coupon Jam near the burster (zone B or C) The drive assembly cannot take the ticket passed the bin Error: jam in zone B or C Wear on the drive tires and belts, defective motor Replace the drive assembly per instruction kit ATB1600-IK-DRA Coupon Jam in the shuttle (zone D) When the coupon gets to the drive assembly, it jams up Error: jam in zone D Worn shuttle rollers, tires and belt Replace shuttle assembly per instruction kit ATB1600-IK-SHA Ticket front bin jam (zone F) When the ticket gets to the front bin, it is jamming up and won't push the ticket through Error: jam in zone F Worn tires or defective stacker (bad motor) Replace the stacker assembly per instruction kit ATB1600-IK-SKA   Problem   Description Message Cause Solution Firmware non present error Upon powering on the printer, it gives an error message saying that firmware is not present or ready for PCU download Firmware not present or ready for PCU download Printer configuration reset to default, defective floppy disk or battery failure Download firmware per Instruction Kit ATB1600-IK-DFW

Document: ods-troubleshoot-atb1600  |  Version: 1.00XG Last page update: 2002.01.15 12:00 Issuer: Omni Data Systems / MIS department - All rights reserved	Products  |  Services  |  Support  |  News  |  Contact Us  |  Store  |  Login Home  |  Search  |  View Cart  |  Policies
Keywords: ODS, Omni Data Systems, support, troubleshooting, problem solver, problem resolution, decision chart, debug, testing, Texas Instruments, ATB 1600, ATB1600, ATB 2000, ATB2000, Texas Instruments, Genicom, IER, print quality, missing characters dots or print lines, coupon or ticket jam, firmware error