Products: Printers, Data Terminals, PC Systems, Networking and Communication equipment Services: Repair, Asset Management, Remarketing, Refurbishment, Training Support: Online Warranty, Repair, Technical Request Forms - Specs, FAQs, Troubleshooting, Downloads What's New Contact Us Customer Login Online Store Website Home Page Search Engine View Shopping Cart Policies and Forms Support - Troubleshooting Procedures ODS Technical Support Troubleshooting - Printers (Datasouth) Troubleshooting - Printers (TI / Genicom) Troubleshooting - Printers (IER, Fujitsu, Okidata, UBI) Troubleshooting - Printers (Datasouth A3300) Troubleshooting - Printers Troubleshooting - Printers (Datasouth Journey I) Troubleshooting - Printers (Datasouth Journey II) Troubleshooting - Printers (Datasouth DS242) Troubleshooting - Printers (Datasouth Sigma Data SD7200) Troubleshooting - Printers (Datasouth A6300)
Online Support
Product Specifications
Product FAQ's

Download Files


Documax A3300/A6300 Iconized Picture
  		Technical Support - Troubleshooting Procedures
Print Quality Problems

  Problem   Description Message Cause Solution
Missing or unaligned print characters Print is missing characters or appears out of alignment None Defective Printhead Replace printhead per Instruction Kit A3300-IK-PRH
Blurred or faded print characters Print head adjustment knob has to be moved all the way forward to achieve firm print characters None Excessive use on the printhead causing the pins to wear Replace printhead per Instruction Kit A3300-IK-PRH

Firmware Issues

  Problem   Description Message Cause Solution
Continuous Paper Feed When loading the paper, printer continues to feed paper continuously Blank LCD screen Resetting NVRAM Replace firmware per Instruction Kit A3300-IK-DFW
Un-
responsive Printer		 Printer no longer responds to host computer even with all configurations set correctly None Resetting NVRAM Replace firmware per Instruction Kit A3300-IK-DFW

Tractor Issues

  Problem   Description Message Cause Solution
Recurrent Paper jams Paper constantly jams inside the tractors         Load Paper Defective tractors or bad paper-out sensor Replace the tractor assembly per Instruction Kit A3300-IK-TRA


Omni Data Systems (ODS) remarkets computers, printers, data terminals and networking equipment
Document: ods-troubleshoot-a3300  |  Version: 1.00XG
Last page update: 2002.01.15 12:00
Issuer: Omni Data Systems / MIS department - All rights reserved 		Products  |  Services  |  Support  |  News  |  Contact Us  |  Store  |  Login
Home  |  Search  |  View Cart  |  Policies
Keywords: ODS, Omni Data Systems, support, troubleshooting, problem solver, problem resolution, decision chart, debug, testing, Documax A3300, Documax 3300, Documax A6300, Documax 6300, A3300, A6300, Datasouth, print quality, missing or unaligned print characters, blurred or faded print characters, firmware, continuous paper feed, unresponsive printer, tractor recurrent paper jams