Omni Data Systems (ODS) ships to all other countries/regions provided that the Customer prepays the order including all shipping expenses. Customers are responsible for duties and taxes, if any. Shipping quotations are estimated calculations for international shipments and may have to be adjusted for actual dimensional weight and country-by-country differences in duties and taxes.
When you receive a shipment, please inspect the boxes carefully for damage and note any problems on the waybill before you sign it. If there is damage, contact the freight carrier as soon as possible and then the ODS Customer Service Department immediately via the web-site at www.omnidatasys.net. Do not throw away the boxing or any other packing material.
A problem with electronic and computer equipment is "concealed damage", where the equipment is damaged but there is no visible problem with the outside of the box. The Customer should contact the freight carrier if "shock" damage is suspected and also follow-up with ODS via web-site with details on the damage. This notification process should occur within 7 days of receipt of Product.
At time of shipment, ODS will email information regarding the Product shipment, including any carrier waybill or airbill information available. If your package does not show up when scheduled or appears to be lost, please contact the designated freight carrier for an inquiry. If further assistance is required from ODS, please fill out a Service Request Form (SRF) found at our web-site to request desired information and we will promptly respond via email or telephone.
