Omni Data Systems (ODS) has been selected by Access-IS as its Authorized Service Provider (ASP) for the Americas. As such, ODS, in conjunction with Access-IS, is providing this Online Tracking System for product warranty and non-warranty repair tracking. This will help ensure all parties that significant repair issues are being identified, assigned and worked with appropriate schedules being met. Please use this Online tool whenever possible and let us know if there are any improvements that would help us provide better service for the users.
The ODS Ticket System is a fully automated, password-protected online CRM system that allows for a User to start the repair process by opening a new ticket (referred to as “entity”). Once a ticket is initiated in the system, a series of events are triggered and the status of every step in the repair process is documented and visible online. Click here to launch the system:
ODS' Depot Repair Center (DRC), on behalf of Access-IS, in Houston offers unique logistical advantages in the Americas markets. Our ship-to-address is:
Omni Data Systems, Ltd L.L.P.Access-IS and ODS are fully committed to supporting you; we are jointly making available several tools to support our customers. The following are some current reference links with more to follow shortly:
If these online tools do not cover your product repair issue, please email us with specific details; we will respond quickly with further assistance and/or decide if an Online Ticket is necessary for follow-up action
Request a user id and password here. We will get back within next business day.